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Jedrick Insurance Brokers

Claims Support

The moment most brokers go quiet is the moment we show up.

A policy is only worth what it pays. We treat the claim as the product — not the paperwork that came before it.

Happening right now?

Do not fill in a form. Call us.

+234 916 748 2363

Available 9am – 5pm, Monday to Friday

Message us on WhatsApp

The first 24 hours

What you do today decides how the claim goes.

Most claims that go badly go badly in the first day, before anyone has spoken to an insurer. None of this requires knowing anything about insurance.

  1. 01

    Make people safe

    Injuries first, always. No policy condition outranks getting someone medical help, and no insurer has ever declined a claim because you called an ambulance before you called us.

  2. 02

    Stop the loss getting worse

    Board up, shut off, move undamaged stock. Nearly every policy places a duty on you to take reasonable steps to limit the damage — and reasonable costs of doing so are usually recoverable.

  3. 03

    Record everything before you tidy

    Photograph and video the scene before anything is cleared. This is the single most common thing clients wish they had done, and it cannot be recovered afterwards.

  4. 04

    Report to the authorities

    Police for theft and motor accidents, fire service for fire. Most policies require an official report, and getting one later is far harder than getting one now.

  5. 05

    Do not admit liability

    Not at the scene, not in writing, not to be polite. Admitting fault can breach your policy conditions and remove the insurer's ability to defend you.

  6. 06

    Tell us early

    Even if you do not have the paperwork yet, even if you are not sure it is claimable. Late notification is one of the most common reasons a valid claim gets refused.

How we help

You should not have to argue with an insurer alone.

Claims are decided on how well the loss is documented and presented. That is a skill, and it is ours, not yours.

  1. Step 01

    Tell us what happened

    One call or one form. No jargon, no forms you do not understand, no being passed between departments.

  2. Step 02

    We build the claim

    We gather the documentation, present it the way the insurer needs to see it, and speak their language on your behalf.

  3. Step 03

    We push for settlement

    We chase, escalate and challenge until you get a fair, timely outcome. If it is declined wrongly, we argue it.

Start your claim

Pick the type of claim and we will show you what to do first, before you fill in anything else.

What kind of claim is this?
Is this a policy Jedrick arranged for you?Optional

We help either way. If we did not place the policy we can still guide you, and often still speak to the insurer on your behalf.

How do we reach you?

We will call you on this.

Logged immediately. If it is urgent, call +234 916 748 2363 instead of waiting.

Document checklists

What the insurer will ask for.

Gathering these early is the single biggest thing you can do to speed up a settlement. Missing one is not fatal — tell us and we will work out what will do instead.

Motor / Fleet

  • Police report
  • Photographs of the damage and the scene
  • Your driver's licence and vehicle particulars
  • Repair estimate from an approved workshop
  • Third-party details, where another vehicle was involved

Fire / Property damage

  • Fire service report, where one was issued
  • Photographs and video of the damage
  • Inventory of what was damaged or destroyed
  • Purchase receipts, invoices or valuations where available
  • Repair or replacement quotations

Burglary / Theft

  • Police report
  • Photographs of the point of entry and the damage
  • List of stolen items with values
  • Receipts, warranty cards or serial numbers

Health / Medical

  • Completed claim form
  • Medical report or discharge summary
  • Itemised hospital bill and receipts
  • Prescriptions and pharmacy receipts
  • Referral letter, where the treatment needed one

Life / Group life

  • Death certificate
  • Medical cause-of-death report
  • Policy document or group scheme details
  • Identification for the named beneficiary
  • Letter of administration, where there is no named beneficiary

Business interruption

  • The underlying property or fire claim reference
  • Management accounts for the preceding 12 months
  • Records of lost revenue and cancelled contracts
  • Receipts for costs incurred to reduce the interruption
  • Payroll records for the affected period

Goods-in-transit / Marine

  • Bill of lading, waybill or delivery note
  • Commercial invoice and packing list
  • Photographs of the damaged consignment
  • Survey report, where one was carried out
  • Correspondence with the carrier

Liability claim against you

  • The letter of claim, demand or court papers
  • Your written account of the incident
  • Witness names and statements
  • CCTV footage, photographs or an accident book entry

Machinery / Equipment breakdown

  • Maintenance and service records
  • Engineer's report on the failure
  • Purchase invoice or asset register entry
  • Repair or replacement quotation
  • Photographs of the failed component

Travel

  • Policy or certificate number
  • Airline PIR or carrier report
  • Local police report, for theft
  • Medical reports and invoices
  • Boarding passes and booking confirmations

Claim already in trouble?

We take on claims other people placed.

If your claim has stalled, been underpaid or been declined, we will look at it even if we did not arrange the policy. Bring us any of these and we will tell you honestly whether it is worth fighting.

  • My claim has been declined and I do not understand why
  • The settlement offered is lower than my loss
  • The insurer has gone quiet and is not responding
  • It has taken far longer than I was told it would
  • I am being asked for documents I cannot reasonably produce
Tell us about it