Hospitality & retail
Hospitality and retail depend on customers physically coming to one location. That makes public liability and business interruption the two covers that matter most, and both are routinely under-bought.
The risks we see
What actually goes wrong in this sector.
Public on the premises
High footfall means slips, falls and injury claims. In food businesses, contamination adds a further exposure.
Single-location dependence
One kitchen, one shopfront. If it closes, revenue is zero — there is no remote alternative.
Fire risk from kitchens
Commercial cooking is one of the highest fire exposures there is, and insurers price and inspect accordingly.
Stock spoilage
A power failure that spoils refrigerated stock is a loss the property policy may not answer without a specific extension.
Cover that responds
What we would look at placing.
A starting point, not a recommendation. What you actually need depends on how you operate, and that is a conversation.
Public Liability Insurance
Customer injury and property damage.
Fire & Special Perils Insurance
Premises, fit-out, equipment and stock.
Business Insurance
Interruption cover for the closure period.
Group Life Insurance
Staff cover in a high-turnover sector.
Property Insurance
Contents, fittings and tenant's improvements.
Gaps we find when we review existing policies
If you already have cover, start here.
These are the things we most often find missing when we read a policy in this sector. Any one of them is worth checking today, whether or not you ever speak to us.
- Fit-out and tenant's improvements not insured, on the assumption the landlord covers them
- No deterioration-of-stock extension for refrigerated goods
- Public liability limits unchanged as footfall grew
- Business interruption period too short for a rebuild plus re-fit plus rebuilding the customer base